This guide explains how to manually configure an email account using IMAP on the Outlook Mobile App.

Prerequisites

Before you begin, make sure you have:

• Your full email address
• Your email password
• IMAP and SMTP server details from your IT administrator

Step 1: Install Outlook Mobile

1. Download Microsoft Outlook from:
   • Google Play Store (Android)
   • Apple App Store (iOS)
2. Open the Outlook app.

Step 2: Add a New Account

1. Tap Get Started (or Settings → Add Account).
2. Enter your email address.
3. Tap Continue.
4. When prompted, select IMAP (or Advanced Setup → IMAP).

Step 3: Enter IMAP Settings (Incoming Mail)

Fill in the following details:

Account Type: IMAP
Email Address: your full email address
Username: your full email address

IMAP Server:

• Server: imap.yourdomain.com
• Port: 993
• Security Type: SSL/TLS

Step 4: Enter SMTP Settings (Outgoing Mail)

SMTP Server:

• Server: smtp.yourdomain.com
• Port: 465
• Security Type: STARTTLS or TLS

Authentication:

• Username: your full email address
• Password: your email password

Step 5: Complete Setup

1. Tap Sign In or Done.
2. Wait while Outlook verifies the settings.
3. Once successful, your mailbox will begin syncing.

Recommended Settings

• Sync Mail: Enabled
• Sync Contacts & Calendar: Enabled (if supported)
• Notifications: Enabled for real-time alerts

Troubleshooting

If setup fails:

• Double-check server names and ports
• Ensure your password is correct
• Confirm IMAP access is enabled on your email account
• Verify your internet connection
• Contact IT support if the issue persists on support@hostnasi.co.tz

Please note

• IMAP keeps your emails synchronized across all devices.
• Deleting an email on one device will remove it from others.